The 3M XT-1 All digital headset system is the state of the art.  Options include an internal audio greeter, drive thru timer and a range extender.  It has multiple operating modes, and the system does not require an FCC license.  The very light headset operates without a beltpack order taker.  This system uses the same batteries and chargers as the C1060.

View our video tutorial.

XT-1 Headset Operations Manual.pdf

XT-1 Quick Reference Guide.pdf

The 3M C1060 headset system was discontinued in 2010, but it was an industry leader for several years.  There are many, many of these systems operating in excellent condition all over the nation.  Like the XT-1, the very light headset operates without a beltpack order taker. This system uses the same batteries and chargers as the XT-1.

View our video tutorial. 

C1060 Headset Operations Manual.pdf

C1060 Headset Programming Manual.pdf - Program your headset if you hear static, have trouble hearing, or talking. You must also reprogram if you have changed channels.

C1060 Headset Troubleshooting Guide.pdf

C1060 Headset - Changing Channels When Interference Is Heard.pdf - If you hear other restaurants or other types of transmissions on your system, use this procedure so that interference will not disrupt your operations. Interference can cause other problems such as limited range.

C1060 Headset Special Programming Instructions for Cross Lane.pdf - This procedure is required if you have a dual lane, dual menu or tandem drive-thru configuration (a drive-thru with two menus)

 The 3M C960 has been discontinued for several years, but many are still in service in restaurants across the country.  ESS still services C960 systems with 3M OEM parts.  The C960 shares many components with the C860 and C1025 such as the battery charger, batteries and programming cable.

C960 Headset Operations Manual.pdf

C960/C1025/C860 Programming Instructions.pdf - Program your C960 headset or C860 beltpack transceiver if you hear static, have trouble hearing or talking. You must also reprogram if you have changed your channels.

The 3M C860 was created as a beltpack companion for the C960 headset system and has been discontinued for several years.  The C860 shares many components with the C960 & C1025 such as the battery charger, batteries and programming cable.  ESS still services the C860 with 3M OEM parts, but some parts have been discontinued, so there is limited availability.

C860 Beltpack Operations Manual.pdf

The 3M C1025 was created as a successor to the C860 and has been discontinued for a few years. The C1025 shares many components with the C960 & C860 such as the battery charger, batteries and programming cable.  ESS still services the C860 with 3M OEM parts, but some parts have been discontinued, so there is limited availability.

 C1025 Beltpack Operations Manual.pdf

The D-series intercoms (D15, D20, D120) and the D30 intracom have been tried and true workhorses of the QSR and C-store/Travel Center industry for decades.  The D15 model DA is still in production and has been since the early 80s.  It is an industry favorite because of its incredible durability and simplicity of use.  The D-30 intracom (with or without the R30 remote station) has been discontinued for over 12 years now, but we continue to service them because so many are still running in QSRs all over.  The D20 6-channel intercom is still in production, and it is a very reliable communications system used in C-stores that only require 6 stations or less.  The D120 12-channel intercom has been discontinued for several years since it has been superceded by the Performance Series, but we still service the units.  The D20v and D120v are versions of the intercoms that have built in gooseneck microphones.

D15 Intracom Operations Manual.pdf

D30/R30 Intracom Operations Manual.pdf

D20/D20v Intracom Operations Manual.pdf

D120/D120v Intracom Operations Manual.pdf

D-Series (D15, D20, D120) Troubleshooting Guide.pdf

The 3M Performance Series was developed as a successor to the D120/D120v and is currently in production.  It consists of a compact controller that rests on the counter and a controller that resides under the counter or in an equipment room.  The system can handle up to 24 stations (which depends on the number of I/O cards installed inside the controller).  The system allows the operator to answer incoming calls in order of receipt.It is also possible to assign one station priority over all others.  Multiple selectors can be used with the system to allow the calls to be answered from more than one location within the facility.

Performance Series Intercom System Quick Reference.pdf

The 3M Signature Series was recently discontinued but many systems are still in service in travel centers, large c-stores and some restaurants with curbside to-go service.  It consists of a compact controller that rests on the counter and a controller that resides under the counter or in an equipment room. It can interface with 3M wireless headset systems, and when you use it with multiple selectors, operators can communicate with two different customers simultaneously.  There are two different types of selectors.  The newer version is the same type as the Performance Series.

C5000 (Signature Series) Intercom System Troubleshooting Guide.pdf

The 3M A300 greeter is an external greeter that is compatible with any model of wireless headset system (not just 3M).  It is very simple to use, but if you need help, we have multiple documents to assist you.  We recommend that you print the “wall placard” if you do not already have a copy.

A300 Greeter Operations Manual.pdf

A300 Greeter Wall Placard (a quick reference).pdf - This handy placard shows you quickly and easily how to operate your 3M drive-thru greeter.

A300 Greeter Troubleshooting Guide.pdf