Customer Testimonials:

ESS is committed to providing the best in customer service. We offer professional and friendly assistance to our customers for whatever they may need. That is why we are proud of our continued success in satisfying one customer after the other.  Don't just take our word for it.  Read through our customer testimonials, and you'll see why we are the best in the business! 

“Hey, I just wanted to send you a quick note with the results from switching from Muzak satellite music equipment to the Play Network equipment you sent me. I have switched out seven of our Captain D's locations so far, and the results have been outstanding. At first, I really didn’t expect the music quality to be better, and I was concerned that this service may not work for us. However, from the very first unit I installed, I was very pleased with the results. They were extremely easy to hook up thanks to your help! I honestly thought I was going to need a technician to hook them up. Within five minutes we had music that to my amazement sounded better than the satellite music we had been listening to before! It sounded as if we had changed the speakers as well because of the improved sound quality we heard. We have many more locations to switch, and I will be contacting you soon to order more Play Network units! Thanks again, Ann. You were an awesome help. We are loving Play Network!” -Steve Evans, Tidewater Restaurants/C.D. Restaurants, (Captain D’s Franchisee)

ESS does a great job. You respond to all of our repair needs and do a great job following up.” -Joe Kendall, Operations Controller, JRN Inc., (KFC Franchisee)

“ESS, finally an honest company with timely and dependable service” -Brandon Weaver, Chief Technology Officer, Jack’s Family Restaurants

“I have been dealing with ESS out of Nashville for the past 3 years and I would like to thank Ann Braun and her team for their outstanding service. Down time on our drive thru systems has been minimal and is usually repaired that same day. Turn around time on head sets set in for repair rarely extends past 2 days. Options exist for replacements sent out the same day so drive thru service in my restaurants rarely suffers due to lack of properly working equipment.
Working with ESS out of Nashville has saved our company thousands of dollars in both equipment repair and replacement cost. ESS will do what ever it takes to keep your drive-thru system and headsets up and running.”
- John Carlasare, Director of Operations, Valenti Management, (Wendy’s Franchisee)

I am very pleased with ESS’ customer service. It is my first time to be involved with ESS. I am glad to know that I am working with people who care about the customers. Please let (your staff) know that I really appreciate them for the greatest customer service... You did a great job to take care of my concern. Again, I “deeply appreciate you. I hope our business goes well with ESS.”
 Sunny Powers, store GM, Smith Management, (McDonald’s Franchisee)

“Ann Braun of ESS has always been a great help to me, both professionally and personally. Any time that I have had a question, Ann has always been able to find the answer that I needed to fix the problem that I was facing. Ann has also surrounded herself with knowledgeable professional people that has help separates her company from all the rest. If you chose to use Ann's company, you and your company will benefit from the knowledge that Ann brings to your work place. Thanks again, Ted”- Ted Castleberry, supervisor, Larson Enterprises, McDonald's franchisee

“Ann and her company have been outstanding and professional to work with. She is always available and makes the simplest problem her passion to exceed our expectations. I would recommend ESS as a top provider in the industry.” - Rob Holcomb, Area Director, Captain D's Corp.

Ann shares the value of doing what needs to be done to satisfy the mutual customer. I have selected her company ESS multiple times without hesitation and with the knowledge that my job would be completed as specified. All contacts with her and her company exceed expectations.” - Ellen Wahle, Project Manager, DMX Music

Y’all are the best in town at what you do.  If they aren’t doing business with you, they’re crazy! - Sid Coltrane, Zaxby’s franchisee

I wanted to write to you and express how pleased we are with Play Network.When our Sirius satellite got blown away in the storm I didn’t realize there were other music options available.Originally the service technician installed Play Network so that we would not be without music until our new antenna came in.We were excited to have music but what we were more excited about was that there was no static, no commercials, and a better selection of music. Play Network in my opinion is a better option for retail stores. You don’t have to worry about what a DJ might say that could be offensive.Not to mention that uninterrupted music is priceless!!  Thank you so much for having more than one option in music and allowing us to make the switch.  Thanks again.—Stephanie Lee, Store Manager, Capel Rugs, Cordova, TN

“I've worked with Ann's company E.S.S for a few years. Her and her team do an outstanding job. I feel that she is truly a partner in helping grow the business. Many vendors are only interested in what they can sell you and can't be reached after business hours. Ann and ESS don't fit that mold at all. I've talked to Ann by phone or email numerous times after hours for tech support and she has always put forth the most cost-effective solution for my needs. I would recommend her and ESS to anyone trying to speed up their drive thru serving times or needing drive thru or music systems. She and her team are very professional and personable. You can tell they are genuinely interested in the success of your business.”  - Marshall "Buddy" Uncapher, Area Director, Captain D's Corp.

“I have had the pleasure of knowing Ann and working with her at two different companies. Ann's knowledge and passion for the QSR industry is unsurpassed. She knows and gets along with everyone from the cook level to President's of Corporations. Ann's customer-centric attitude is appreciated by all. Ann not only is able to quickly develop a professional relationship with her customers, but that quickly migrates to a personal one. She does business with a lot of friends. Ann maintains a high standard for her people and her Company. Ann is a pro who gets along well with other industry folks, including her competitors. Ann is an asset to the QSR industry and would recommend her Company to anyone who wants to deal with someone who has incredible industry knowledge, has a passion for people and for her business and wants to exceed the expectations of her customers/friends.” - Glenn Kassel Vice President, Western Region, Hyperactive Technologies

“The headsets are absolutely amazing.. It took a lil’ for us to get use to them but I not only have noticed a change in the employee that is working on drive thru but as well as the customers being able to hear us and not have to repeat themselves a million times . I think it was the right choice.As well as the guys that came and installed them were very courteous and actually took the time to explain how they worked and how to fix things on them if needed to..I do recommend using this system and this company again for other byb's.” - Cat Kelly, GM Backyard Burgers, Clarksville, TN

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